Acadix Refund Policy
At Acadix, we strive to deliver exceptional school management software that enhances the efficiency of educational institutions. We understand that sometimes things may not go as planned. This policy outlines the conditions and procedures for obtaining a refund for our software services.
Refunds are available under the following specific conditions:
30-Day Money-Back Guarantee: New customers are eligible for a full refund if they are not satisfied with Acadix within 30 days of the initial purchase. This applies only to the standard software package.
Technical Issues: If the software does not perform as described and our support team cannot resolve the issue within a reasonable timeframe, a refund may be issued (must be reported within 30 days).
Billing Errors: In case of incorrect charges or double billing, we will rectify the issue and issue a refund for the overcharged amount.
The following are not eligible for refunds:
• Subscription renewals or upgrades.
• One-time integration or setup fees.
• Customization services or bespoke solutions specifically developed for your institution.
• Purchases made through third-party vendors.
To initiate a refund, please follow these steps:
Step 1: Email support@acadix.co.in with the subject "Refund Request".
Step 2: Include your Name, Invoice Number, and the specific reason for the refund.
Step 3: Our team will review the request and respond within 5 business days.
Step 4: Once approved, the refund will be processed to the original payment method within 10 business days.
Acadix reserves the right to modify this refund policy at any time. Changes will be updated on this page and will apply to all new purchases and renewals.
For any questions regarding this policy, please reach out to us:
Email: support@acadix.co.in
Phone: +91 800 600 55 75
Address: Shop No - 225, T.P. Nagar, Bulandshahr, Uttar Pradesh, India
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