Acadix Refund Policy

1. Overview

At Acadix, we strive to deliver exceptional school management software that enhances the efficiency of educational institutions.
We understand that sometimes things may not go as planned. This policy outlines the conditions and procedures for obtaining a refund for our software.

2. Eligibility for Refunds

Refunds are available under the following conditions:

30-Day Money-Back Guarantee: New customers are eligible for a full refund if they are not satisfied with Acadix within 30 days of the initial purchase. This guarantee is applicable only to the standard software package and does not cover additional services or add-ons.

Technical Issues:
If the software does not perform as described and the issue cannot be resolved through our support team within a reasonable timeframe, a refund may be issued. Technical issues must be reported within 30 days from the date of purchase.

Billing Errors:
If an error occurs in billing, such as an incorrect charge, we will rectify the issue and issue a refund for the overcharged amount.

3. Non-Refundable Items

The following items are non-refundable:
Subscription renewals, upgrades, or purchases of additional modules beyond the initial 30-day satisfaction guarantee.
Customization services or any bespoke solutions not included in the standard software package.
Purchases made through third-party vendors or marketplaces.

4. Refund Request Procedure

To request a refund, please follow these steps:
Submit a Request: Email our support team at [support@acadix.in] with the subject line “Refund Request.”
Include the following details in your email:

Full name and contact information
Order number or invoice number
Reason for the refund request
Any supporting documentation or evidence (e.g., screenshots of issues)
Review Process: Our team will review your request and respond within 5 business days. If additional information is needed, we will contact you.

Approval and Processing: Once approved, refunds will be processed within 10 business days. The refund will be issued to the original payment method used at the time of purchase.

5. Policy Changes

Acadix reserves the right to modify this refund policy at any time. Any changes will be published on our website and will apply to all new purchases and subscription renewals.

6. Contact Information

For questions or assistance regarding this refund policy, please contact us at:

Email: [support@acadix.in]
Phone: [+91 7017 120 682]
Address: [Acadix, Avas Vikas 1st, Bulandshahr, Uttar Pradesh, India]